Jun 15, 2017 - 02:26 PM
P.D: Existing appointment is only the correct tag when there is cancellation/re-scheduling an existing appointment without the prior call for a new one in the same call..
Jun 15, 2017 - 02:47 PM
Jun 15, 2017 - 03:40 PM
Existing appointment combined with new appointment = New Appointment
New appointment because it would mean another service opportunity aside from the existing one.
But if what you wanted to say is that the 2 appointments were both existing and that one of those existing was requested to be rescheduled, then this should be tagged as EXISTING.
Jun 15, 2017 - 03:59 PM
Choose New Appointment over Existing Appointment, "When a New Appointment (for additional treatment/procedure) OVERLAYS the existing one."
Jun 15, 2017 - 04:03 PM
Jun 15, 2017 - 06:56 PM
Yup this should be for a new appointment since the caller requested to have a new appointment for another kind of treatment aside from the one that is already existing.