Hi, what should be the correct selection for this?
-Agent picks the call and say the name of the company
-Caller says: Hi would you please transfer me to MIKE
-Agent asks: what is Mike's last name?
-Caller: You know what, I don't have that information, let me find it and call back
Looks like "other" but I'm not sure
and sometimes the question is "mike in what departmen" and caller said he doesn't know, he will call back. but is the same thing
Question ID: 2308288 Status:
Open Jun 14, 2017 - 05:05 AM
Category Questions > Reason not connected