A message was left and agent promised to call back
I recently received two audits with the same scenario.
In the earlier part of the call, the agent said "okay, I will give this message to him and he will give you a call back" then later on, this agent also promised to call back. She said, "Okay let me find out and I will give you a call back". There is BOTH a left message and a follow-up call from this agent. Is it connected or not?
I think it is connected since the agent said she, herself will call back.
Mediator said Not connected because there is a message left to be passed to a qualified agent.
Which is more important? the left message or the ownership of the call? I asked the mediator to provide atleast a GA for me, since both are mentioned in this call but he didn't. :(
"Why you gonna be so rude...? Don't you know I'm HUMAN too.." :P
Question ID: 2306602 Status:
Open Jun 10, 2017 - 09:42 AM