Jun 09, 2017 - 08:36 AM
That is a glitch which the support team have not address till now. The best you can do is complain the support team and hope they finally look into this problem. I have also sent them an email about 3 weeks ago and they said they will look into the problem.
Jun 09, 2017 - 09:34 AM
Use to happen, keep emailing them untill they fix it, thats the only way.