I'm currently getting quite confused when reviewing in that category.
Most of the calls I've been able to review go this way:
Caller: Hello, I'm looking for Sam
Agent 2: Hello
Caller: I'm looking for Sam
Agent 2: What's that you wanna ask him, perhaps I can help you out?
Eventually, the Agent 2 successfully answered the caller's question. That being said, is the call considered connected?
Question ID: 2306008 Status:
Open Jun 08, 2017 - 09:19 PM
Category Questions > Car Wars Consolidated