Hello everyone, I need help from you because it seems that I forgot to work here and all the rules even the general vision of the categories too, what the heck it's going wrong with me :v? there are mediators who are taking decisions beyond the rules many examples of many scenarios that I audit every day As when a call is transferred from service to parts department without any opportunity of appointment for two years I have considered it as not a chance of appointment. seems that the rule has changed today and is not stipulated in the overview nor anywhere but It seems that the new general vision is only a kind of anarchy completely ignoring the overview... the admins have to fix it cuz I'm very upset and frustrated It is not possible for me to have doubts and do not know how to audit something that I have audited frequently because I do not know what the auditor or other auditors will say.. I will put some images for you to see what I mean I don't care the cents but I don't want to lose my cat or be banned for it..this is not joke this is serious! I want to tell you that I am not perfect and I make mistakes due to many scenarios but there are things that I audited before following the overview and today they are wrong for 'x' reason and it's two years already so It makes wonder Do I forget how work here after two years?