Service Appointment setted by a sales agent SSC WCS
The caller is asking for an oil change for his vehicle.
The agent (not a service agent) handled the call and verbally set the appointment, he invited the caller to the dealer and answered the inquiries of the client.
The end of the call is like ".......Yes, you can come tomorrow at that hour for your service....", the call ends. The agent did not take any message, he did not transfer the call either, he did not tell the caller that service dept was unavailable. This call is so confusing; it seems to be an appointment successfully established by a no qualified agent; how should I mark it?
Question ID: 2305313 Status:
Open Jun 07, 2017 - 09:42 AM