Need help please.
The caller is calling because he got a mail about recall and he wants to get it schedule. But the caller is directed to Ford dealership because they don't have equipment for Ford recalls. So the agent give the number to ford dealership. End of call
I choose potential appointment but I got penalized.
What is the correct tag for this call thanks.
Question ID: 2303782 Status:
Open Jun 03, 2017 - 08:27 AM
Category Questions > Why Calling: Service