Jun 02, 2017 - 05:11 AM
Hi vicky. This would fall under new business opportunity. Also, if the call provides their zip code and it turns out that the company does not service their area, it would still be a new business opportunity. Once the caller contacts that correct company inquiring about a service, it's a new business opportunity. When this call goes into the Why Not Booked: Home Service category, it would be tagged as Service not available/ outside of service area.
Have not seen you on the forum in a while. Welcome back and hope this helps. :)