Voted Best Answer
May 30, 2017 - 01:19 PM
Around is firm... why? Because in the USA/Canada, this is very common for us to talk this way when we are gong to be there at a certain time. We say "Around" because we might be there a few minutes early or later. It would be rude to say "Around" and show up an hour early or 2 hours late. That's why it's firm
A "Few" in the English dictionary mean "3"... that's firm. Again it would be rude if we said we would be there in a "Few" and showed up an hour later..
The word "By" in a sentence, means anything before the time that's given. If I say I am going to be there "By" 11:00, it could be anytime from the time I called up until the time that was given. So if I called at 3:00. I could be there anytime from 3-11 and that's not firm.
Stop thinking so much. You aren't paid to think. The overviews are in place to take as much thought process out of the call for a reason.