Hello! the caller agrees to walk in the office I think, he didn't say directly "I will bring my dog in" please correct me if I'm wrong.
the agent said that he can bring in his dog in determined hours so they can check what is wrong with it, and the caller said okay as an agreement of what the agent said to him and nothing else, call ends. I selected Yes. is that the correct tag? there is no need of scheduling an appt.