May 29, 2017 - 06:17 PM
May 29, 2017 - 07:38 PM
if the caller asking to connect with service dept then agent said that service is closed then is considered as not connected call..
May 29, 2017 - 08:35 PM
However, if the caller wants to know the hours of operation to bring their vehicle for service and agent informs the caller that service is closed, so wants the caller to call back when they are open the next morning, it will be a Not Connected call.