May 29, 2017 - 03:31 PM
here my answers for your questions:
1) This is declined for me, the reason is agent was not able to present a good deal for the client to come in and no date/time was set even if this is for soft. Client said he might but technically still not going.
2) This is declined for me as well, as client said that he would check his schedule first before confirming on going to the dealership.
3) This is sure declined, same as reasoning for 1&2.
May 29, 2017 - 05:09 PM
remember this . like honesty said RFOC dont mix with CWC
condition appointments are considered as soft and in rfoc this is decline
1.this is soft
3. soft since the caller said in the last part is i might come . remember that the last part of the call is the main key it doenst matter if the first part he or she decline but on the last part he/or she show or agree to come