Ok i have two problems.
The first problem is: I got some calls penalized again, after the mediator found my answer as the correct one and gave me back my earnings. I commented again, but some days have passed and no one is fixing the problem and i dont wanna lose my earnings and accuracy for those calls. The calls IDs are:
The second problem is: I need SC for these calls:
No ringing, no bridge greeting telling the caller to wait, just 42 secs of waiting music. According to this post (post
) i chose the right option.
Caller hung up during bridge greeting. Another guy said it was a hold message and the mediator said Hung up while on hold was the right option. But even if it was a hold message, the correct option should be Hung up during bridge greeting if the caller hangs up while the message stills playing.