May 24, 2017 - 01:06 AM
Declined appt request: agent said that they could fit customer in tomorrow --> Appt request was marked, customer declined due to scheduling problem
No appt: if you look at that example, agent never requested an appt, customer asked about the availability, so appt was not booked due to scheduling problem
One had an appt request
One did not
Both not booked due to calendar problems, where the conundrum exists but not anymore if you read my comment
Easy like a piece of cake.
May 24, 2017 - 05:57 AM