got two audits under caller id: 10167930286 & 11161065929
10167930286: Agent said that she will email the requirements to the customer.
11161065929: Agent will email the estimated price to the client.
In the 1st call the mediator stated that email from the agent is considered as a follow up call so it should be tagged Correction: appointment booked/follow up call
but on the 2nd call i was penalized from following the 1st call.
Please kindly take a look at those image and call so that it would be clear to me who to follow and what is the correct tag. thank you so much