What if the caller cancels an existing appointment in car wars call summary and then didn't schedule again
The Scenario is that the caller called in asking to cancel his appointment since they do not like that deal that was presented to them when they thought about it and then the agent said he will run some numbers again to have the manager approved the type of deal that they want. I know that it will be Inventory Discussion = Yes but what about the DAR part would it be a declined appointment or should i put in Appointment was not discussed? which is way farther not appropriate.
Question ID: 2297274 Status:
Open May 20, 2017 - 01:05 PM
Category Questions > Car Wars Call Summary