Soft or Declined for CCW
When a call back is needed before an appointment is set, is it soft or declined. I have read from previous threads that it should be declined that is why I am answering such but I keep on getting audits saying it should be soft. My accuracy is decreasing because of this. I hope you can help me out.
Question ID: 2297270 Status:
Open May 20, 2017 - 12:54 PM
Category Questions > Car Wars Call Summary