I already sent an email about this issue, the images talk by themselves. Basically, the reviewers that made summaries in Rent Buzz and Patient Pursuit are getting penalized because when we audit the summary, or an admin does, the selections beneath the text box doesn't match the summary (the reviewer that make the summary never made any selections, is not allowed), my accuracy is dropping down, so i must share so everyone can be aware of this issue.
As mediators know, if the summary doesn't match the selections, must be tagged as wrong... i realized this because in this time of thirsty i'm summarizing calls... today i even sent an email again to admin to check two calls where i had been penalize y they answer me that i have no penalty... :S
Well, the images talks by themselves
. No option to make a selection
This is the answer of an admin about the issue of today:
Example of the penalty received: