DAR: Caller wants to test drive but the agent said that the vehicle he wants to test drive is not yet available
I tagged it as appointment was not discussed since an invitation was never made but Honesty marked me down in the audit since she mentioned that since there was an appointment request from the customer and the vehicle is not yet ready so I should choose declined. I just got confused since in the guidelines the only example that was given is if an invitation is made and the customer didn't agree to come to the dealership then that would be declined. So now there is also the side of the dealership and we need to put it to declined appointment? I need your input here guys.
Question ID: 2289157 Status:
Open May 04, 2017 - 05:02 AM
Category Questions > Dealership appt request