Just two audits in CWROC and my balance goes down from $0.48 to ($0.18) . what is it ? and I think I also mark these call correct and waiting for mediator decision . and I also have another problem , when I won a dispute my account is not being credit back .
Question ID: 2287683Status: OpenMay 01, 2017 - 06:19 AM
I feel your pain but there is nothing we can do unless they fix the mess in the system. Actually, two audit calls did not take that much but I guess there were calls that mediators reverted back the money to you but the system followed you back to take every penny that you won back. Sometimes, it happens like that or as you said, you win the dispute for audit call but you never get the money.
I suggest you spend some time checking the audits page. There's a system error which reverts the won disputes back to penalized. There's no other way to know this since the system doesn't notify you or show you have a change in a certain audit, so you have to check them one by one. If you indeed notice this is happening, that's why your money has been taken. You can leave a comment in each of the reverted calls for the mediator to update the earnings AND send an email to email@example.com so they start working on a fix.