I can't stop thinking about this call from yesterday. I've avoided the car wars categories for over a year now and I'm trying/need to branch out but as expected it is a mind trip. If any experienced reviewer in this particular category can clarify that the comment above my dispute is correct it would be much very much appreciated. In cw: oao there are two options for "declined" senarios and the overview, forum backlogs and reviews/mediations all suggest something different making something that could be simple very confusing.
Past reviews and information suggested that the option "customer not invited to the dealership" serves for more purposes than a simple discarded invitiation. For example, like in this call when a caller fully/ hard declined/ 100% said that they were not interested in buying a vehical / already bought one elsewhere.
The option of "customer declined an appointment request" has appeared to be more of a soft decline. The caller isn't necesarily out of the market and they didn't fully say they would not come to dealership (like the overview suggests.)
So yes, if anyone can confirm that the comment above my dispute is correct (or not) so I don't lose any hair it would very appreciated.