Apr 20, 2017 - 01:32 PM
Apr 20, 2017 - 01:37 PM
Apr 20, 2017 - 02:00 PM
Apr 20, 2017 - 02:04 PM
Apr 21, 2017 - 08:16 AM
Many of the new reviewers in PPC tag this kind of call the wrong way.
Agent: This is Erika from xx clinic. How can I make you smile?
Caller: Hi, I would like to know if you accept xx insurance.
Agent: Unfortunately we don't.
This kind of call should be tagged as an appt oppt, new patient, not booked and the reason will be "other reason / no reason given"
Many goes for Insurance / price for the reason not booked, but in this kind of calls, nobody stated that.