CW:ROC Confiming app + inventory
How should I tag a call in "Car Wars: Reason and Outcome of Call" where the agent calls to confirm an appointment but they go on to talk about inventory? for example:
Agent: hi, im calling to confirm your 7pm appointment tomorrow to look at the new mercedes
Client: can you show me this other car also? i have some questions
and they go on to talk about both cars and stuff.
So, I don't know what selection to make. Is it no: confirmed app or is it yes-firm app? since the main purpose of the call was to confirm the appontiment I would choose no: confirmed app, regardless the inventory discussion but I'm not sure if the inventory is more relevant...
Thanks in advance!
Open Apr 18, 2017 - 08:23 PM