No INVITATION from agent but intended party said she'll come in, what is the correct tagging?
Car Wars: Reason and Outcome of Call. What is the correct tag for this call? Agent never tried to setup an appointment but intended party said she will come in. I got audit for this for choosing 'No customer was not invited'. Apparently, it was a declined appointment because there's no time frame mentioned. Is this what everybody is tagging for this type of call?
Open Apr 16, 2017 - 06:55 PM