Does scheduling online count as soft appointment? SSC cat.
Just need a clarification cause meds have different verdict & now Im confused what should I tag on this kind of situation.
Caller: Hi I wanna schudule an oilchange
Agent: Sure, what time would you like to come in. We're pretty open today.
Caller: Lemme check my schedule first then I'll just do it online.
Agent: Sure you can do that
Caller: Okay. Thank you.
Would this count as soft?
or should be tag as No agreement?
If caller said they'll just schedule online, can we count that as soft appointment or no?
Thanks for mediators who would give an input.
Open Apr 15, 2017 - 12:30 PM