Apr 15, 2017 - 02:02 PM
This call is considered as sales related because the client mentioned that he sold the vehicle. In cwoao, it is not necessary for agent to say something about selling as long as the client mentions anything about selling/trading/buying the vehicle. Example situation: Agent introduces himself. Customer interrupts him by telling him that he doesn't need a car. Agent says OK and bade the customer goodbye. The agent didn't say anything about selling but customer did and upon knowing that the client doesn't need a car, he let him be.