Voted Best Answer
Mar 15, 2017 - 10:48 AM
If the caller is responding to a missed call, asks for their number to removed from the system nd the agent handling the call completes the request, then the call is connected.
If the agent will forward the request to someone else to complete, then it's a left message.
If the caller asks for the number to be removed and hangs up before providing the details to the person answering, then the correct selection is Other.