Mar 19, 2017 - 10:36 AM
I do not know if any of you have received assistance on that call from Admin listed above. Nonetheless, that call should be marked as General. There is no indication of what the appt is for, as well as, no mentioning of any type of existing appt. Of course, we know that it most likely is sales inventory but there is no dialogue to prove it. In addition, we now know that service calls, etc should not be coming through these cats so we cannot rule that out at this time because there is not any current notifications that it has been fixed. Thus, we should treat any general discussion with its correct tag and any discussion of an existing appt that is still within its existing parameters as Existing. An exception to this rule is: Service appt calls that are attempting to get the client in as well for sales inventory. This is by design and is used as another way to generate/market sales inventory leads to promote revenue.
Perhaps Admin has a different angle on this now and is suggesting that based on the OV introduction that ALL calls should be considered as inventory now. If so, we ask for documentation or Admin to intervene s o that we have something yo reference with and a reason to update the forum.
I still don't understand why during an email confirmation of a call situation, why the remaining mediators are not CC in on the issue. It would only take one click to inform us all. Even if it conflicts with what we are used to doing.
Hey, any lil bit helps. :-D
I hope this helps!