Voted Best Answer
Mar 14, 2017 - 07:52 PM
Admin designed the Dismiss option strictly, so that we did not have to waste our time with disputes that have not been listed properly. This is written. Our purpose is not to listen to the call that is the reviewer’s job. We are to evaluate the disputer’s response to the correct answer in the system. It is not for us to show you where you went wrong. It is the reviewer’s job to show their selection and explain why we should consider their answer based on the OV, etc. As a reviewer, you MUST reference your dispute with timestamps (if possible) to show when or where what you claim happened actually happened. No matter how small the call is, we do not have to go searching for your defense that is your job. In addition, you should be including whatever OV reference, announcement, emails, etc. that helps to support your claim. Admin implemented this because there were tons of mediations that were wasting our time and usually were incorrect. So, they asked that the reviewer if serious enough will apply what is needed so that we can quickly assist them and then get on to the next reviewer’s concern in a timely fashion. Now, I know that you are a great reviewer and fatigue can cause you to get a little short with comments and frustrated all around. However, I do not think that is what mediator he was needing from you (this transcription and sorts) this is overkill. Just a timestamp and a brief but detailed explanation of the reason that you made your decision. We are all capable of error, so if the mediator is not as you feel then as some else says, ask for a secondary and we will be glad to step in and assist. However, most Guest inquiries are ignored so you would have to be upfront with your request.
I hope that this helps to clear any doubts and if you are not sure about what I said then ask Admin. In the meantime, hopefully, someone here has the report by Admin saying that this is needed to ensure that reviewers with valid concerns were being assisted before expiry.