Hello senior mediators can you help me about the appointments in Outbound Appointment Outcome?
Agent scheduled her for the specified appointment but the caller said she will be working with to other dealership so she will be late at that appointment and before the end of the call client was hoping to come for the regular time (scheduled appointment)
Question ID: 2259851 Status:
Open Mar 13, 2017 - 10:25 PM
Category Questions > CW Outbound Appt Outcome, Audit / Dispute Questions > Secondary Check