Hello Honesty ! May i ask what is the correct tag for this RFO call ? Agent: ( Introduction : Name & what dealership ) I was giving a call to see if you ended up in a Tacoma you are looking for ? Client: We dont have a time to talk about it right now.
Is this considered as "YES" or a general discussion ? Please help me regarding this issue Ma'am. I have encountered similar call before and tag it as YES but disputer said the agent's intent was vague if he was doing sales with the client , he only follow up regarding the vehicle , thus , it is considered as general discussion. But now that i tag it as General Discussion , the disputer said it is considered a YES. What is the correct tag for this call ma'am ? Im confuse , please help me.