Ms.Unda , Ms.Honesty SC please
hi Ms.Unda , Ms.Honesty and to any senior mediators.. Can I please ask for an SC in this Audit Call #10264184115. Please correct me if I'm wrong here. It will be a good lesson to be learned and I can use this lesson in future call reviewing. In this call, the caller's girlfriend purchased a car and they are going to pick it up. They just called to confirm if the car was ready. The agent said it is upfront and the keys are on his desk. I tag it Inventory but the mediator said it is no longer inventory because the customer already bough or paid for the car. But, as far as i know, if the car is still in the dealership it is still inventory. Am I wrong?
Open Mar 11, 2017 - 06:30 PM
Audit / Dispute Questions > Secondary Check