Mar 10, 2017 - 06:58 PM
Where does the call connect? If it's in Finance, then it's Other. If they connect in Sales, then it's that Department. If we cannot tell where the caller reached, then it's Could not be determined. Is there a call ID?
Mar 14, 2017 - 09:01 PM
Caller was a sales manager discussing customer accounts with Finance department employee. Discussing who would be approved for a car and who wouldn't be.
Mar 15, 2017 - 10:41 AM
OK, it's Finance related call.