Hi there! I hope you can help me to understand the selection in this call.
Agent: How may I help you?
Caller: Do you take xxx insurance?
Agent: We do, for adults.
Caller: Does it cover eye glasses too?
Agent: Unfortunately not, I can refer you some offices in the area that does
Caller: Yes please
Agent: Office of Doctor xxx at xxx telefone number xxx
Caller: Ok, I will call them. Thank you
- End of the call -
Other Humanatic users selected service or procedure out of area. But, in similar scenarios I was told previously the reason not booked it should be "other" since the caller did not make an atempt to make the appt, and if the caller says is looking for a new doctor, or wants to do X procedure or makes the atempt for getting the appt it should be the other options, like Schedule, Insurance/price, Service or procedure out of area...
I would be very glad if someone help me to clarify my missunderstanding.