What Should be the Correct tagging? Need Help.
I need a SC for this call to be able to correctly tag such calls in future.
Call ID : # 11535073562
In this call, the agent never invited the caller to the dealership neither did the caller mentioned even any vouge time or date to come to the dealership. However, the caller wanted to trade in a vehicle, and wanted to have a check on a particular vehicle before driving in. When it is not sure whether a particular vehicle is there in the inventory, and when there was nothing discussed about coming to the dealership, will it be a soft appointment as been mediated.
However, I'd tagged it ' appointment was not discussed' as there was no mention of even any vouge time.
Would be great if anyone senior could hear the call and help me learn.
Open Mar 09, 2017 - 07:47 PM
Audit / Dispute Questions