Help with a dispute on call ID #11458118025
The call is from Call Wars Summary and the caller said that he would be in the dealership in an hour. Now here is the problem, as I have 2 years working here and "in an hour" for my understanding is a firm appointment, but the mediator is saying that it is a soft appointment because there was no time specified.
Question ID: 2245102 Status:
Open Feb 13, 2017 - 11:48 AM
Audit / Dispute Questions > Dispute Questions, Category Questions > Dealership appt request