Agent answers the call.
Caller asks for service.
Agent transferred the call.
The Call soon hung up or lost ( no one responded in that department )
the Call is 20 seconde long.
I selecteded could not be determened/not connected
But i was audited and in similar call i selected it was connected to a certain department but i was audited because somone else choose, could not be determened/not connected.
Can somene please calrify the correct choice.
Question ID: 2233229 Status:
Open Jan 22, 2017 - 01:47 PM
Category Questions > Department