New business opportunity: Home service - 11453212521
The caller had someone installed his windshield and miss placed the antenna for his remote start. He already told the manager about it and they said that they would give him a replacement for that, but the caller said that he haven't heard anything from them and it's been a week since they last talked. And now the agent said the manager will give him a call back.
What would be the best selection for this kind of conversation? somebody selected "New business opportunity", though it's a back job. I think it's an existing appointment and the caller was following up on it. Can you please help me with this?