Sep 30, 2016 - 02:13 PM
Declined is the appropriate selection if the caller is not "interested" in any other vehicles besides the vehicle which got sold.
Appointment not discussed is the worst selection out of all of those. Do you have any idea what bad data this sends to clients? You are only to select "An appointment is not discussed" IF an actual appointment is not discussed at all! I can't explain it any simpler than that. Soft would make sense if the caller is interested in any other vehicles besides the vehicle which got sold. If not, declined is the right selection.
Sep 30, 2016 - 05:23 PM
when the customer says "i was gonna come up there" the intention to visit was in the past, right? does his interest continue to the present or is it still the same as they speak, i don't think so. it's hard to explain, let me post the screenshot.
Sep 30, 2016 - 05:27 PM
Sep 30, 2016 - 05:32 PM
Sep 30, 2016 - 05:34 PM
You would have to take that up with Honesty, but it doesn't sound like an accurate selection from the summary you mentioned here. An appointment is discussed in that call. Why would anybody mark it as anything other than that? Can you answer me that? Besides the obvious thing you're trying to explain, which still makes no sense to me. At this point, it's just madness. xD =)
Sep 30, 2016 - 05:36 PM
Sep 30, 2016 - 05:42 PM
It's easy. Caller shows interest to visit the dealership if the vehicle is available. The vehicle is not available, so what is the opposite of that? Come on! This is not rocket science here. Besides, did the caller show "ANY" interest to visit the dealership after this point? If not, you know what the answer is.
BTW. Caller does not have to be invited, the caller can invite himself / herself to the dealership, and many have in the past. LOL xD =)
Sep 30, 2016 - 06:00 PM
Sep 30, 2016 - 06:21 PM
Good idea. You only provided a one line explanation. Seems like the actual call needs to be reviewed by senior mediators. xD =)
Sep 30, 2016 - 07:45 PM
Sep 30, 2016 - 08:05 PM
This is what I was trying to explain to dear Quantum, but some reviewers just don't like to be told how it is. And, heaven forbid they actually make sense of what others are telling them! That would be the end of HM. LOL xD =)
Please note my sarcastic state. xD =)
Sep 30, 2016 - 11:21 PM
To Raiders, thanks too.:)
Sep 30, 2016 - 11:27 PM