hi , im new to this category if a client ask for an appt and the agent says " you can just come in there is no need for an appt" and the client just say "ok thanks" is this a soft appt ? or no appt agreement ? becouse the client didnt said he is coming he just said "ok"
I think it depends on verbal cues sometimes, but you can consider that soft. This is usually what people say when they agree on something. Most people do not say, " Yes, okay, I will come today then". xD =) Well, some do, and some do not. This is why verbal cues is important in some instances.