@Ms Unda Stood @Honesty you can please advice me? wait for a second letter for the recall
Hi @Ms Unda Stood and @Honesty I need your advice please. In wy wasn'nt app booked? this call: Call ID: 10447531280 the caller needs to make an app because he have an open recall. The agent search and tell him that the software for this recall is not yet available he need wait for a second letter from FORD that wil be informing him that the software is avaible but in the mean time he not need to worried. I tagged like "service discussed but not app wanted" because here isn't a follow up call promised . but the mediator keep saying that this should be tagged like "promise of follow up" why? Nobody promise call back, and the letter they he need to wait is from FORD not from the dealership. Can you please help me please?
Question ID: 2166968 Status:
Open Aug 15, 2016 - 08:40 AM
Category Questions > Service Setter Booked, Category Questions > Why Calling: Service, Audit / Dispute Questions > Dispute Questions, Audit / Dispute Questions > Mediation Questions