Windshield Replacement and Glass Repair, are they appointment opportunities?
I trust this finds you well Ms. UnDa Stood I request your kind indulgence in clarifying the following scenerio. In SSC we come across many calls where the caller reaches service department with intention of replacing a windshield.Most of the time the callers are directed to a different company like Auto Glass that specializes on the same, a contact is given and call ends.
In 'Why wasn't service appointment booked' we have a selection - dealership does not perform the requested service, and that is where the confusion begins.
I just want to be clear on whether windshield replacement and glass repairs are appointment opportunities. (Just like body shop was resolved)
Thanking you in advance.
Question ID: 2158998 Status:
Open Jul 25, 2016 - 06:47 AM
Category Questions > Why Calling: Service, Category Questions > Service Setter Booked, Category Questions