Secondary Check In Reason Not Booked @Miss Understood
Agent said the office she is calling is permanently closed and referred her to another office. Agent says they have an appointment for 4:15 and caller said she wants something in the morning. Agent found another office who had appointments for 10:15 or 10:30 in the morning. Caller said she will call back. Caller never said the 10:30 could not work. I choose other reason not booked. The call was disputed saying the reason not booked is schedule and the mediator said the person ws correct.
What should be the correct option on this call? 10444309810. Thanks in advance.
Question ID: 2148564 Status:
Open Jun 26, 2016 - 03:15 AM
Category Questions > Reason not booked