Jun 20, 2016 - 03:15 PM
Other would be the right for both your questions. For the first one, insurance is not accepted but caller went on to ask about out of the pocket price for the appointment. Upon given a price quote, there was no reaction towards it. Clearly an appointment opportunity is here but agent didn't attempt to book an appointment . So, other would be the tag here. For your second question, insurance is accepted but needs to be assigned. Other would still be the right tag here since you can't tag this one as insurance since it is in network with the office.
Jun 21, 2016 - 12:21 AM